FAQs

We ship within the United States. For Alaska, Hawaii or U.S. territories, please contact us before ordering to confirm delivery options and free-shipping eligibility.

Within two business days after payment is confirmed, excluding weekends and holidays. Carrier transit time is additional and depends on the destination and shipping service.

Eligible orders over US$250 in merchandise after discounts and before taxes qualify for free standard shipping. Exactly US$250 does not qualify. Shipping for other orders is calculated at checkout.

Please contact us before placing your order with your destination and event date. We can discuss timing with you; processing time alone does not guarantee arrival by a particular date.

You can request a return or exchange within 30 calendar days of delivery. For change-of-mind returns, items must be unused with their accessories and original packaging. Contact us for instructions before returning anything.

You cover return shipping for a change of mind. Mavibela covers it for damaged, defective or incorrectly sent items. Contact us first to arrange the return.

Email us as soon as possible, preferably within 48 hours, with your order number and photos of the item and packaging. Wait for our instructions before returning it. If you discover a problem later, please still contact us.

Approved refunds are processed to your original payment method within five business days of receiving and inspecting your return. Your bank or payment provider may need additional time to post the credit.

Email sales@mavibelapartyshop.com anytime. We respond within one business day. Include your order number if your question is about a purchase.