Returns & Exchanges

A little peace of mind

You may request an exchange or return within 30 calendar days of receiving your order. Email sales@mavibelapartyshop.com with your order number and the items you would like to return. Please wait for our instructions before sending anything back.

Return conditions

For change-of-mind returns, items must be unused and returned with their accessories and original packaging. These conditions do not prevent us from helping with an item that arrived damaged, defective or incorrect.

Return shipping

You are responsible for return shipping when you change your mind. Mavibela covers the return shipping cost when an item arrives damaged, is defective or was sent incorrectly. Contact us first so we can arrange the appropriate next steps.

Damaged or incorrect items

Please inspect your order upon arrival and contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and photos of the item and its packaging. Keep the item and packaging while we review your message.

The 48-hour period is a request for prompt reporting, not a requirement to ship the item back within that time. Contact us even if you discover a problem later so we can review it with you.

Exchanges

Tell us which item you would like instead. We will confirm availability and the next steps before you return your purchase.

Refunds

After we receive and inspect your return, we will let you know the outcome. Approved refunds are processed to the original payment method within five business days of receipt and inspection. Your bank or payment provider may take additional time to make the credit available.